In case you would like to return any of the items you have purchased, please contact our customer service team via email within 14 days to receive the necessary forms.

OG Logistik UG
Fäustlestraße 7
80339 Munich / Germany

Please note that returned items will only be accepted in its original condition. The box is also part of the purchased item, so please always double box your returns. All goods will be inspected on return and a full refund can only be paid, if handled correctly.

Please keep in mind that we do not pay the shipping costs for international returns!

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Delivery time may vary depending on the shipping service.

In case that you chose payment in advance, please add your account information on the return form.

Please notice that the processing time for refunds can take up to 5 working days.